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Terms of Use

1. General Provisions

1.1. These terms regulate the relationship concerning the use of the website https://coinEX.gg (hereinafter referred to as “Website”).

1.2. The following terminology applies to these terms:

“User”, “You” and “Your” refers to you, the individual accessing the Website and using our services through the Website while accepting these terms. “CoinEX.gg”, “Services”, “Ourselves”, “We”, and “Us” refers to the company CoinEX.gg Limited, organized under the laws of Seychelles. “Party” refers to either you or us. To avoid any doubt, the contracting parties under these terms are you and CoinEX.gg. “Digital Asset”, “Cryptocurrency” refer to blockchain-based ledger data entries. “Exchange” refers to the swap of one crypto asset for another or the same one, or the conversion of fiat currency to cryptocurrency and vice versa. "Crypto Assets" refers to assets that can only be transferred using blockchain technology, including but not limited to digital coins and tokens and other digital means of exchange. “Classic Rate Exchange” refers to a classic rate cryptocurrency exchange performed at the current most profitable rate on the market, which the Service does not guarantee. “Fixed Rate Exchange” refers to an exchange performed at the same rate displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations. 1.3. These terms are an open and public document. The current effective version of the terms can be found here.

1.4. In these terms, unless otherwise specified, singular words include the plural and vice versa, and gender-specific words include all genders.

1.5. The user acknowledges that these terms may be updated by CoinEX.gg at any time. If the user does not read and accept these terms of service, they should not use or continue using the services.

2. Using of Services

2.1. By using the website, you accept these Terms and agree that you are responsible for compliance with all applicable laws and regulations.

2.2. Accepting the terms of the classic exchange option, also called "Classic Rate Exchange," means you acknowledge and agree that the information about the exchange rates for the classic rate option is indicative and may differ slightly from the actual exchange rate. The following options may be offered if the cryptocurrency market changes significantly during the exchange:

  • to proceed with the exchange at the current market rate, or

  • to refund the non-exchanged crypto assets to the original or refund address after deducting fees and send the exchanged funds to the payout address after conversion into the specified asset at the exchange creation.

2.3. By using the "Fixed Exchange Rate" option, you acknowledge and agree that the fixed exchange rate may differ from the classic exchange rate.

CoinEX.gg shall complete the exchange if the following requirements are met:

  • We receive the crypto asset in a short time after the user creates the exchange. Note that blockchain network transmission does not guarantee acceptance of the payment. The number of payment confirmations is determined by us based on the blockchain.

  • The user sends the crypto asset to a disposable, specially generated address on the exchange page.

  • The user sends the exact amount displayed on the website, including relevant withdrawal and network fees.

  • If the exchange is possible, the transaction will be made at the rate confirmed by the user at the beginning of the exchange.

  • If the market situation prevents execution of the transaction, the crypto assets will be refunded, if possible, with all applicable fees deducted.

  • If the user sends an amount higher than confirmed before the exchange creation, the transaction will be made under the Classic Rate Exchange rules.

2.4. By exchanging crypto assets, you acknowledge and agree that we work with third-party liquidity providers and may use their services to complete the exchange.

2.5. Our system generates a one-time address for each exchange via our services.

2.6. Our Website provides non-custodial services, meaning we do not store your digital assets as deposits and balances.

2.7. By accepting these Terms and using the Website, you represent and warrant that:

  • You are at least 18 years old and have full contractual capacity under applicable law.

  • You are not located in, under the control of, or a national or resident of any prohibited jurisdictions (as listed in Section 10).

  • You are only using legally obtained funds that rightfully belong to you.

  • You have not been suspended or removed from using the Website and our services in the past.

  • You are not engaging in any unlawful activity through your relationship with us or use of the Website and our services.

  • You are following these Terms and all applicable laws.

  • You are using the Website and our services only for personal, non-commercial purposes and are not representing any third party.

  • You understand the risks of exchanging cryptocurrency.

  • You acknowledge that CoinEX.gg is not acting as your broker, intermediary, agent, advisor or in any fiduciary capacity and no information provided by CoinEX.gg should be considered advice.

  • You will not mislead other users or third parties while using the Website.

  • You will not take any actions that solely cause damage to CoinEX.gg or other third parties.

  • You will not reverse engineer, decompile, or disassemble the Website or any CoinEX.gg software.

  • You accept responsibility for compliance with all local laws and regulations regarding your actions on the internet.

  • You agree and consent to receive all

3. Personal Data

3.1. By accepting these Terms, you expressly allow coinEX.gg to process your personal data and to export it outside of the jurisdiction in which you reside or are located.

3.2. We reserve the right to transfer some of your data, including IP addresses, to governmental bodies at their request to facilitate the prevention and disclosure of any prohibited or illegal actions. By accepting these Terms, you acknowledge and agree that your personal data may be transferred in this manner.

4. Prices, Exchange Rates and Confirmations

4.1. Cryptocurrency and Digital Assets are highly experimental and risky.

4.2. CoinEX.gg's conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without Users necessarily being aware of these changes.

4.3. For normal orders, the exchange rate you receive is calculated at the time your payment is accepted. Due to varying security between blockchain, your payment is typically considered “accepted” at six blocks confirmation. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by CoinEX.gg of that payment.

4.4. CoinEX.gg's interest (the remuneration for using its services and the Website) is included in the final rate of the User’s exchange transactions. You don’t need to pay additional fees directly to CoinEX.gg, unless otherwise provided by these Terms.

4.5. Please, contact the customer support (support@coinEX.gg) for more information on exchange rates and prices.

4.6. Taxes. It is your responsibility to determine what, if any, taxes apply to the exchanges you complete via the Website and our services, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that CoinEX.gg is not responsible for determining whether taxes apply to your exchanges or for collecting, reporting, withholding or remitting any taxes arising from any transactions.

5. Returns and Refund Policy

5.1. Cryptocurrency and Digital Assets are inherently irreversible and their exchange rates are highly volatile and fluctuate frequently. CoinEX.gg cannot be held responsible for any risks involved in using the website, including but not limited to exchange rate and market risks. All transactions on CoinEX.gg are final and the amount is non-refundable.

5.2. If an error occurs during a user's exchange or on the user's side of the transaction, the "Order Status" page on the website will indicate whether a refund of the user's deposited Digital Asset or the outgoing Digital Asset will be given.

5.3. The user's deposited Digital Asset will be refunded if the "Order Status" page:

  • displays a "failed" message, or

  • indicates that the exchange is stuck in "awaiting exchange," "pending confirms," or "awaiting deposit" stages.

5.4. The outgoing Digital Asset will be exchanged and sent to the user if the "Order Status" page indicates a successful exchange with a "Done" or "Completed" message.

5.5. CoinEX.gg's decisions regarding refunds or exchanges are final.

5.6. Please note:

  • All transactions from CoinEX.gg to the user's outgoing Digital Asset wallet are subject to all posted fees, including but not limited to miner fees.

  • The Digital Asset extraction process can take up to 20 business days. Additional charges may apply if the user wants to expedite this process.

  • Deposited unsupported Digital Assets sent to unrelated wallets cannot be extracted or returned. CoinEX.gg reserves the right to handle this on a case-by-case basis, and its decisions are final.

  • Transactions below the minimum limit set on the website cannot be completed.

  • The destination address provided by the user is the only address output funds can be sent to. CoinEX.gg's decisions regarding refunds in these cases are final.

  • Refunds can only be issued to the initial address or the refund address specified at exchange creation. Contacting CoinEX.gg's support team is required to request a refund, and its decisions are final.

  • CoinEX.gg only accepts one deposit per transaction ID (TXID). If more than one deposit is made in a TXID, the user must contact support for a refund. The exchange rate will not be honored and the exchange cannot be completed.

  • Be cautious of fake websites pretending to be CoinEX.gg's website (phishing scams). They use a misspelled URL to trick users into sending funds. Only use the official website at "coinEX.gg". CoinEX.gg is not responsible for funds sent to these fake sites. Verify that you are visiting the correct URL and search for the security certificate in the URL bar before using the website.

  • Do not trust private messages, solicitations, or requests for funds from individuals claiming to be CoinEX.gg unless you have verified it is an official request from CoinEX.gg. In case of doubt, contact CoinEX.gg directly to verify the message. Report any phishing scams to customer support.

5.7. In the event of significant changes in the cryptocurrency market, CoinEX.gg may not be able to exchange Cryptocurrency at a fixed rate and may either carry out the exchange at the market rate or return the Cryptocurrency to the user at their discretion. Changes in the cryptocurrency rate equal to or greater than 3% in any direction are considered significant.

5.8. If there are changes in the cryptocurrency market and the user tries to exploit the vulnerability of the website

6.  Disclaimers

6.1. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT COINEX.GG’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.

6.2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE AND OUR SERVICE IS AT YOUR SOLE RISK AND THAT THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.

6.3. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, COINEX.GG MAKES NO EXPRESS WARRANTIES AND DISCLAIMS ALL IMPLIED WARRANTIES REGARDING THE WEBSITE, SERVICES OR ANY APPLICATIONS OR EXTERNAL SITES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, CORRECTNESS, ACCURACY AND RELIABILITY.

6.4. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COINEX.GG DOES NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE WEBSITE AND SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, (C) DATA PROVIDED THROUGH THE WEBSITE WILL BE ACCURATE, OR (D) THE WEBSITE OR ANY CONTENT MADE AVAILABLE ON OR THROUGH THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

6.5. SUBJECT TO SECTION 8 ABOVE, YOU UNDERSTAND AND AGREE THAT CHANGENOW SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS, EVEN IF CHANGENOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.6. SUBJECT TO SECTION 8 ABOVE, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE CHANGENOW TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE WEBSITE OR SERVICES OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE 500 EUR.

6.7. The foregoing limitations of liability shall apply whether the alleged liability or Losses are based on contract, negligence, tort, strict liability, or any other basis.

7.  Permissible Use

7.1. Use of the Coinex.gg website may carry financial risk and should only be used as an experimental software utility.

7.2. When accessing or using the Coinex.gg website, you agree not to violate any laws, contracts, intellectual property, or third-party rights, and to be solely responsible for your conduct while using the website and its services.

7.3. You agree not to:

  • damage, disable, overburden or impair the functioning of the Coinex.gg website in any manner.

  • use the Coinex.gg website and its services to pay for, support, or engage in illegal activities, such as illegal gambling, fraud, money-laundering, or terrorist activities.

  • access the Coinex.gg website or extract data using any robots, spiders, crawlers, scrapers, or other automated means not provided by the company.

  • distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other destructive or deceptive materials.

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